Parts Sales Manager

Job Description:

We are searching for a seasoned and experienced Parts Sales Manager at our Indianapolis location. The ideal candidate should be skilled at maintaining a profitable and efficient parts department. This person will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. The candidate should also be skilled at building and maintaining relationships with clients and work to provide exceptional customer service to clients.

Volvo Trucks is one of the leading heavy-duty truck manufacturers in North America and McMahon Truck Centers is a family-owned company with deep roots in the truck industry.

Responsibilities

• Forecast goals and objectives for the department and strive to meet them.
• Strive for harmony and teamwork with all other departments.
• Work with the Service Manager to ensure a timely turnaround of parts needed for repair jobs through the shop.
• Prepare and administer an annual operating budget for the parts department.
• Maintain awareness of current and projected market conditions; develop and implement appropriate strategies and programs to attain departmental objectives.
• Attend managers' meetings prepared to discuss department.
• Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales.
• Hire, train, motivate, counsel, and monitor the performance of all parts department staff.
• Direct and schedule the activities of all parts department employees.
• Provide technical assistance to parts department employees.
• Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
• Monitor parts department employees' payroll records.
• Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• Handle customer complaints immediately and according to the dealership's guidelines.
• Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business. Monitor and adjust inventory to minimize obsolescence. Provide yearly physical inventory.

Qualifications

• A four year college degree (or significant pursuance thereof) is desired
• Computer skills in excel, word, and customer relationship management software
• A minimum of three year of supervisory experience
• Excellent communication and managerial skills Sales management and/or sales experience